PRIVACY POLICY
We want you to understand how we collect your personal information, and how we use that information to process mortgage interest rate requests, as well as to fulfill your request for a participating lender to contact you about a specific mortgage rate.
Privacy Policy
Lender Rate Match, LLC is very serious about protecting your personal privacy. Our goal is to allow consumers to use LenderRateMatch.com for free and to protect your personal information.
Because we are a search engine, and not a lender or broker, we are unable to answer any questions about loan search results. Therefore, we gather personal information in order to provide it to one licensed lender in our preferred network who can answer specific loan questions and take a loan application if you are ready to apply for a loan.
If you request to be contacted by a real estate professional or other service provider, we may collect your information solely for that purpose. Otherwise, we are not in the business of renting, selling or trading personally identifiable customer information to market products or services you may not want or need.
How do we protect your privacy?
What personal information do we collect?
When and where do we collect personally identifiable information from you?
How do we use your personal information?
With whom do we share your personal information?
Do we use "cookies"?
What if I still have questions?
How do we protect your privacy?
We protect your privacy by collecting personally identifiable information only when necessary, and by implementing security measures to help protect against unauthorized use or misuse. For more details, see our Security Statement.
Top
What personal information do we collect?
Like all websites, we can detect and store your IP address and that of the website that referred you to us. We collect this information at the individual and the aggregate level to determine web traffic and usage patterns and we use this information to help make sure we provide adequate capacity for our visitors.
In no instance, however, are we able to determine your email address or any other personally identifiable information unless you provide it to us or as otherwise explained in this Privacy Notice.
To complete your free rate search, we request: your email address; information about you and a co-borrower, including your name(s) and address(es), email address(es), income, telephone number, details of your rate request, and other similar information. You agree that any co-borrower must explicitly provide their own personal information and authorize for that information to be shared with a lender or real estate services provider.
Protecting the privacy of children is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under age 18, and our site is not designed to be used by anyone under the age of 18.
Top
When and where do we collect personally identifiable information from you?
We collect your personal information as provided by you, or by a co-borrower when you/they provide that information to our site to obtain rate search results.
We may collect an email address if you specifically ask to receive information by email from us (such as an email newsletter, interest rate updates etc.), contact us for customer support reasons, or if you provide it in your request for a participating lender or real estate services provider to contact you about a mortgage rate match or real estate services.
Top
How do we use your personal information?
We use your personal information to generate more accurate mortgage interest rate quotes, and to help us match you with a lender who can answer questions about your loan search results, and take your application if you are ready to apply for a loan.
If you supply us with your email address on-line, you may occasionally receive email from us, such as rate information updates, an email newsletter, customer surveys, information on new products and services, or upcoming events. If you do not wish to receive such e-mailings, please let us know by completing the form at http://www.lenderratematch.com/en/unsubscribe.
If you supply us with your telephone number and/or mailing address, you may occasionally receive telephone calls and/or mail from us, such as customer surveys, information on new products and services, or upcoming events. If you do not wish to receive such telephone calls and/or mailings, please let us know by completing the form at http://www.lenderratematch.com/en/unsubscribe.
Top
With whom do we share your personal information?
It is not our policy to sell, rent or trade your information with other companies for their own marketing purposes except upon your request. We will share your information with one participating lender when you complete your free rate search. We will share your information with a participating real estate service provider to fulfill your request for a real estate service provider to contact you. When you do provide your contact information, you agree that the mortgage lender and/real estate service provider may contact you using any of the methods of contact you provided, including telephone, even if you are currently registered with a state or federal Do Not Call registry.
From time to time, we also share such information with nonaffiliated third parties, but only:
In connection with the processing of mortgage interest rate offers to our participating lenders or the servicing of our business activities;
For purposes of marketing our own products, or pursuant to joint marketing agreements with others;
To protect you and us against fraud and unauthorized disclosures;
If you authorize or agree to such disclosure; or
As otherwise required or permitted by law.
The nonaffiliated third parties with whom we might share your personal information include legal and regulatory authorities, and various databases developed or used by the mortgage industry. To the extent we share this information with companies that perform marketing services on our behalf or with which we have joint marketing agreements, we require those companies to contractually commit to protecting your personal privacy.
Top
Do we use "Cookies"?
A cookie is a small data file that websites may write to your hard drive when you visit them. We use cookies to record session information, record user-specific information on what pages users access or visit, record past activity at a site in order to provide better service when visitors return to our site, ensure that visitors are not repeatedly shown the same banner ads, customize Web page content based on visitors' browser type, or other information that the visitor sends. We also use a cookie if you request a rate quote from us.
We do not use cookies to store or transmit any personal information about you; however, the use of cookies may permit us to identify a visitor if the visitor has also provided identifying information. If you have set your browser to warn you before accepting cookies, you should receive a warning message with each cookie. You must enable cookies if you would like us to process your rate quote.
Top
What if I still have questions?
If you still have questions or concerns regarding our Privacy Policy, please feel free to email us.
Or you can reach us by snail mail:
Lender Rate Match, LLC
PO Box 511868
Milwaukee, WI 53203
This privacy policy is subject to change, so please check back for further updates.